Milan Lalic

• Led a team with 15 engineers and consultants in a service delivery network modernization project for Telekom Germany. • Managed high-level client interactions, providing expert insights to support long-term planning and strategic growth. • Guided the team through complex technical challenges, ensuring swift resolution and alignment with client requirements. • Streamlined workflows and aligned project objectives with client needs, ensuring timely delivery and operational efficiency.

• Led the engineering and technical service delivery project for Vodafone Germany’s mobile network planning and expansion, overseeing a team of 40 engineers and consultants across 5 sub-teams. • Coordinated with cross-functional teams to implement optimized work processes, aligning project goals with client expectations for on-time milestone delivery. • Earned two awards for excellence in project delivery and team leadership.

• Led a team of 12 engineers and consultants in a service delivery project focused on mobile network modernization for Telekom Germany. • Served as the primary point of contact for the client, facilitating KPI acceptance negotiations with a 100% approval rate. • Recognized for exceptional contributions to project success and client satisfaction.

• Led a team of 6 technical consultants in a service delivery project focused on modernizing Telekom Germany’s mobile network, achieving zero rejected KPI acceptance reports

• Led various mobile network optimization initiatives for Telenor in both Serbia and Sweden

• Acted as a technical consultant in multiple service delivery projects focused on mobile network modernization for various customers, including Telekom Serbia, Cosmote Romania, and MTEL Montenegro

Major in Business Innovation

Major in Telecommunication and IT

Major in Telecommunications and IT