Milena Heusel

The Account Delivery Manager (ADM) is a direct customer contact position, responsible for delivery of all in-scope contracted Managed Services, ensuring that performance goals and cost commitments are met. The ADM promotes customer satisfaction through efficient, effective delivery of services, proactively managing issues that could impact service delivery while managing scope, cost of delivery and coordination. The ADM is the single point of contact for all MS service operational and tactical issues.

Selling services to International operators and customers; Buying services from International operators; Negotiating best and reliable international conditions for delivering services; Coordinating signing of agreements with legal department; Presenting new services to customers; Coordinating with technical unit service activation/cessation; Collecting market information related to services and pricing of the competition and offers new market approaches; Responsible for accomplishment of Wholesales budget

Daily contact with customers, defining their telecommunication needs – phone conversations, meetingsWinning new customers; keeping the present ones; Selling all the products and services from the fixed and mobile net through active personal contact with the customer; Proposing highly qualified service and detailed information about the technical characteristics, parameters, necessary documents, prices, terms, discounts, promotions; Preparing accounts and reports, representing the activity;

Daily contact with customers – phone conversations, meetings; Presenting new services to customers and prepares offer; Inquiring to suppliers; Selling specialized equipment; Preparing monthly information bulletin about all the new products in the company; Arrangement of seminars

Providing administrative support; Meetings Management; Preparing correspondence, reports and documents; Preparing customs documents for export and import; invoicing; Customs presenting; Translation of documents in English or German

M.Sc. in Marketing

B.Sc. in International Tourism