Milton Cunha

Tech

Project: Facebook Trust and Safety HB Machine Learning: • Managing a multicultural team of content review analysts embedded on Facebook sites. • Handling day to day operations, people and performance management. • Training agents on policy and processes to detect and prevent inappropriate interactions on social media. • Coaching agents and finding ways to motivate and empower the team performance. • Establishing and maintaining excellent relationships with Clients and Stakeholders.

Project: Logistics Vendor Management and Customer Care Centre Management: • Management of overseas vendor teams, responsible for logistics, fulfilment and customer care centres. • Primarily responsible for ensuring total customer satisfaction by overseeing the order processing and fulfilment processes.

Project: Bookings and Accommodation for International Students and Summers Camps Activities in Ireland: • Ensure that all workings are manufactured in a correct, cost-effective and timely manner in alignment with specifications and quality requirements. • Chalking out or improve operational systems, processes and best practices that guarantee organisational well-being. • Contribute towards the achievement of the company's strategic and operational objectives.

Project: Cash Management and Cash Logistics Services: • Prepare and complete orders for delivery or pickup according to schedule (load, pack, wrap, label, ship). • Receive and process warehouse stock products (pick, unload, label, store). • Perform inventory controls and keep quality standards high for audits. • Keep a clean and safe working environment and optimise space utilisation. • Complete diary logs into inventory.

Project: Diversified projects mainly on Construction, Automotive and Safety Glass Industries: • Coordinate project management activities, resources, equipment and information. • Break projects into doable actions and set time frames. • Liaise with clients to identify and define requirements, scope and objectives.