Milutin Dukic

Point Of Sale team for the Walmart account • Providing ongoing customer support in a manner that results in the achievement of customer Service Level Agreements and customer satisfaction • Troubleshooting and documentation of previously undocumented issues and providing feedback for improvement • Allocating workload, training new employees, conducting service audits

RCC Team • Collaborating with on-site technicians and providing troubleshooting assistance and software and networking support for the installation of Point of Sale and non-Point of Sale equipment across multiple projects • Full documentation of the installation process • Documentation, tracking, investigation and resolution of outstanding issues • Collaboration with multiple teams, both internal and external, for the purposes of networking support, issue resolution, documentation and project management