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Francis Jhony

Angestellt, IT Service Delivery Manager, ALDI DX
Düsseldorf, Germany

Fähigkeiten und Kenntnisse

JIRA
Customer success
Microsoft Azure
O365
Slack
Splunk
Microsoft Power BI
PowerPoint
MS Excel
Account Management
Technical Support
Information technology
Salesforce
Confluence
ITIL
IT Support
Customer relationship management
Customer Service
Customer Success
Azure
PowerBI
Jira
SQL
Microsoft Office PowerPoint
Microsoft Excel
Microsoft Word
Salesforce CRM
Team leadership
Analytics
Vendor Management
Microsoft Active Directory
VIsion
Key Account Management
Business Process Management
MS Office
Englische Sprache
Technology
IT Service Management
Operations Management
Service Delivery Management
Communication
IT Troubleshooting
Cloud Computing
Incident Management
ITIL Service Manager
Computer Science
Production management
IT Application Management
Management
IT Project Management
Retail
E-Commerce
Communication skills
Team work
Atlassian Confluence
Project Management
AI
Generative AI
IT Infrastructure
ITIL V4
Agile
IT Operations

Werdegang

Berufserfahrung von Francis Jhony

  • Current 3 years and 8 months, since Oct 2022

    IT Service Delivery Manager

    ALDI DX
  • 2 years, Oct 2020 - Sep 2022

    Service Delivery LUS

    FrieslandCampina Gmbh

  • 1 year and 7 months, Jul 2018 - Jan 2020

    Sr Customer care Engineer

    Aspect Software

  • 6 years and 3 months, Apr 2012 - Jun 2018

    OPERATIONS ENGINEER

    Microsoft Corp.
  • 1 year and 6 months, Nov 2010 - Apr 2012

    SENIOR SUPPORT REPRESENTATIVE II

    Unisys
  • 1 year and 3 months, Aug 2009 - Oct 2010

    PRODUCT FEEDBACK ANALYST

    Microsoft Corp.
  • 2 years and 5 months, Mar 2007 - Jul 2009

    TECHNICAL SOLUTION REP 2

    HPE
  • 10 months, Jun 2006 - Mar 2007

    CUSTOMER SUPPORT EXECUTIVE

    ClientLogic

Ausbildung von Francis Jhony

  • 3 years and 1 month, Jun 2015 - Jun 2018

    Computer Science

    Dr C.V Raman University

Sprachen

  • English

    C2 (Verhandlungssicher / Muttersprachlich)

  • German

    A1-A2 (Grundkenntnisse)

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