Mag. Mirjam Fischer

for more Information s pls visit https://www.linkedin.com/in/mirjam-fischer/

Manager | Management Consulting +Business Advisory SAP AT | SAP Business Group ASGR

CRM (Customer Relationsship Mngt.)/CX (Customer Experience) Cloud Solutions for Sales, Marketing, Service at Zumtobel Group: - Scoping, implementation and rollout of a new CRM/CXM system - improve customer relationship management (marketing, service and sales process) and Customer experience - lead cross functional/border/brand teams

Implementation of E-commerce (E-commerce Strategy, Rollout of e-Shop, ...) Market Sensing on Data (e.g. Brand Equity Monitoring, Customer Satisfaction Surveys, other Surveys

2011- : Responsible for Projects, Customer Relationship Management, Corporate Identity, Brand Equity Monitoring, Corporate Architecture, Democases&Showroom, Marketing Budgeting and Controlling, Regional Marketing in East Europe and DACH; Merchandising eShop for Employees 2004-2011: Responsible for Fairs (Complete Project Management, Organisation, Team Management), Corporate Design + Corporate Identity (incl. Rebrand Project Management,...), Internal Communication (e.g. Set-up new Tools)