Mo. Al Amin

• Provided 1st/2nd level ITSM and SAP support, meeting SLAs • Managed SAP MM data, BOMs, routings, and production versions • Monitored SAP performance to align IT with business needs • Led service reviews, escalations, and stakeholder communications • Handled lifecycle of iOS and desktop devices • Coordinated IT procurement and vendor relations • Delivered cross-functional IT projects to improve workflows

- Oversaw inventory management by analyzing material availability in SAP and placing strategic orders to maintain optimal stock levels. - Conducted business controlling activities, including evaluation and analysis of key warehouse metrics to drive efficiency and informed decision-making. - Handled technical issues and contributed to team performance by achieving daily productivity targets, supporting overall operational success.

Windows Server Management, Planning, Software & hardware implementation. With CMS solutions diff. Webpage relaunch, frontend and backend management. Technical support for software and hardware problems. Creating report of actual wiring inside Data Centre to compare with the existing one. Rack space management and network devices installation and configuration inside the rack Documentation of ongoing project using MS Excel and MS word.

I have learned the processes and the technical background of materials & logistics processes. Optimization of the ordering process by monitoring material availability, order processing, delivery notes, and invoices. Preparation of management reports as well as customized evaluations for the company. Supporting the finance team in the creation and communication of annual budgets for approval by budget managers.

Business and tech driven professional with a Bachelor’s in Business Administration (Informatics), passionate about aligning technology with business strategy. I bring hands-on experience in business process analysis, SAP configuration, and IT support—translating complex needs into smart, scalable solutions. Recognized for analytical thinking, collaborative spirit, I thrive in dynamic environments where I can solve problems, streamline systems, and contribute to digital transformation.