Mohamad Mahmoud

During mytenure, i provided high-quality technical support to both employees and customers regarding Hikvision systems and products. my responsibilities included: • Hardware and software installation and configuration • Monitoring and maintaining systems and networks • Troubleshooting daily technical issues • Providing training and support to users The role of IT Support required strong communication skills and a broad knowledge of information technology. Tasks also involved documenting issues and solution

At HighTech, I served as a key IT support specialist, consistently achieving performance targets in customer service, issue resolution, and technical operations. I was responsible for installing, configuring, and maintaining advanced surveillance and security systems across various projects. Through direct user support, training sessions, and documentation, I ensured effective adoption of new technologies. My exceptional performance led the company to be officially recognized and awarded a shield of excelle

As an IT Coordinator at the opening of a hotel for the Spanish hotel group BV, I had a range of important tasks. Here are some of the tasks I performed: 1. Planning and implementing the IT infrastructure: It was my responsibility to analyze the hotel's needs in terms of hardware, networks, and software. I then designed and implemented the necessary technological infrastructure to support the hotel's systems and applications. 2. Network and communications management: I set up and maintained the local and w

Optimized staff performance by training over 60 team members on technology tools and hotel systems. Delivered practical sessions that boosted operational efficiency by 37%. Led the end-to-end deployment of IT infrastructure during the hotel’s grand opening, covering networking, surveillance, access control, and guest-facing technologies.

Delivered end-to-end IT support and hands-on training for systems and networks, ensuring smooth operations across departments. Installed and configured hardware and software, including critical network infrastructure. Proactively monitored performance, resolved issues efficiently, and ensured data integrity through structured maintenance and recovery protocols. Developed IT usage guidelines and acted as a bridge between end users and advanced support teams. Oversaw software licensing and led system upgrades

- Offering technical assistance and training for systems and networks. - Establishing guidelines and protocols for IT usage across departments and projects. - Providing recommendations on appropriate IT solutions. - Acting as a liaison between end users and higher-level support. - Installing and configuring software and hardware, including printers and network cards. - Monitoring system and network performance. - Conducting troubleshooting, repairs, and data restoration. - Performing maintenance tasks such as