Mohamed Ahmed

- Fixing hardware, software, and networking issues. - Troubleshooting network and software issues. - Designing and installing computer hardware configurations. - Troubleshooting PC’s, laptops and mobile devices. - Diagnosis of desktop, application, networking and infrastructure issues. - Working closely with software suppliers to resolve operational issues. - Provided advice on project costs, design concepts and design changes. - Trained users in system operation and basic maintenance.

- Handling and Monitoring Network including below roles. - Fortinet Firewalls at Multiple sites connected using IPSEC VPNs - Active Directory user management and DNS records creations - Wi-Fi Network Support and Monitoring and addition of Access points - Local IT Support Including, Desktop Support, Printers and AVAYA IP Phones - Installing network MFP printers and sharing scan folder configuration - Installation and configuration of IP cameras - Installation for the attendance Machines and report generating

worked as a part time in a company responsible for the installation and maintenance of IT equipment including printers, scanners, servers and workstations. - Diagnosis of desktop, application, networking and infrastructure issues. - Troubleshooting PC’s, laptops and mobile devices. - Administering the IT department’s policies and procedures. - Installation and support of telecommunication equipment. - Maintaining a log of all problems detected and system backups.