Mohammad Shalaby

• Accountable for implementation of direct marketing measures together with the CRM, Marketing and Commercial teams in the data-driven evaluation of our CRM activities • Driving Maintaining and further development of a reporting system based on Microsoft Stack (Azure Data Lake, PowerBI, D365) • Check data quality • Maintenance, conception, and creation of PowerBI dashboards • Create analyses & conception of measures , data mining and ad hoc analyses • Create, visualise and automate of business reports

o Designing, maintaining operation performance reports for exec. leadership that effectively communicate trends, patters and predictions using relevant data o Mining data from multi-sources, performing necessary Data Wrangling and Data Exploration then reorganizing outcomes in a visualized format that can be easily read/digest. o Using Python, PowerShell & PowerBI to interpret data frames and paying attention to trends and patterns that could be valuable for diagnostics and predictive analytics.

This position represents EG Shared Service Center in providing tech leadership for All Vodafone Companies worldwide to Support as 2/3 level in number of Key MS products + custom made provisioning and Automation from DELL…. o Active Directory o DNS o ADFS o RMS o DELL Provisioning o DELL Self Password Manager o Virtualization o (RADIUS) The foot-print covers all Vodafone Branded locations worldwide. These products are essential part of modern Digital workplace in a very complex infrastructure

Represents all Collaboration and Productivity provided services to Vodafone Group Services Limited including o Active Directory o Exchange o Edge Cloud vmWare Solution o Lync o File o Print o Blackberry o Enterprise Vault o Fax service o News weaver o Push mail/ActiveSync o Secure E-mail Gateway SEG o Radius o Change Auditor This includes Delivery actions taken to ensure that above services operations meets Vodafone Group Services GmbH business needs and IT Requirements

o The Operational Service Owner role is all about being (Responsible) for: o Tasks Automation/Optimization (PowerShell) o Root-Cause analysis Investigation o Change Requests Submission/Implementation o Health Check over wide range of Domain Controllers (+200) o Task mgmt amongst other 4 team members o Quality inspection. o Work instructions creations o KPI reports generation o Service Improvement roadmaps/execution o Knowledge Transfer

Managing and maintain the mixed AD environment for over 12 OpCos (Subsidiaries), Supported services included the following: Active Directory, DNS: Domain Name Service, ADFS: Active Directory Federation Services, RADIUS, RMS: Rights Management Service, DHCP: Dynamic Host Configuration Protocol Participation in Global Desktop Domain project where consolidation of all child domains was needed.

oReceiving, acquisition, forwarding, handling and closing-off of every description among compliance with defined rules oOpen tickets based on phone calls/emails/fax oEnrich tickets with additional info if required and/or needed oDispatch Inc and SR to next level of support including call out oInform INC or SR Originator about updates/progress oReview ticket answers from underlying support lvl oAnswer INC and SR back to originator oKeeping customers informed on SR status/progress till closure

Supporting all the Desktop Employees of the HQ in Kattamiya and Sales offices