Mongiwa Ncube

Key Responsibilities • Led and developed a team of approximately 20 Customer Service Associates through effective coaching and performance management. • Utilized quantitative and qualitative data to identify coaching opportunities and ensure payroll accuracy. • Addressed systemic issues with root cause analysis and implemented process improvements to enhance team performance. • Fostered a collaborative and inclusive team culture while driving data-driven decision-making through comprehensive reporting

Key Responsibilities • Lead specialized operations team across Germany, the UK, and North America, fostering a strong vision and culture. • Manage people operations including interviewing, training, and performance reviews to enhance team capabilities. • Drive process improvements through data-driven decision-making, ensuring operational quality and compliance • Foster productive cross-functional relationships to enhance collaboration and communication across teams. • Provide strategic insights for W

• Progressed from frontline customer service to team leadership roles through demonstrated excellence. • Developed expertise in customer escalation management, ensuring high-quality service delivery. • Contributed to operational excellence by implementing best practices in customer service.

• Delivered individual and group counseling to women and children, addressing psychological and social challenges. • Coordinated with various organizations to ensure comprehensive support for clients, enhancing inter-sectoral collaboration. • Facilitated workshops on gender-based violence and human rights, raising community awareness and advocacy.