Monika Czupryniak

• Providing support for internal users of the bank regarding technology related issues and queries (first level support) – in German and English • Managing reported incidents and requests in ticketing tool • Cooperating with other IT support teams to find solutions for incidents and requests

• Managing projects in company’s internal systems • Supporting project managers and consultants • Preparation of billing • Verifying and accepting invoices • Issuing purchase orders • Processing credit notes • Processing subcontractor’s invoices

• Processing product and service orders in SAP (CRM) • Updating package quotations • Cooperation with sales department in Germany, master data and HUB • Localization, reporting and removing of system errors • Processing in different product divisions • Finding solutions and process improvements

• Supporting project management and vendors during the translation process • Managing glossaries and translation memories • Preparing instructions and documentation • Organising quality controls • Defining new goals and tasks for the language team • Preparing and moderating monthly linguistic calls • Preparing and presenting linguistic information during Quarterly Business Reviews with the company management

• Linguistic testing of computer games and applications - verifying correctness of German texts • Testing websites and mobile applications based on documentation • Reporting linguistic bugs and logging them in the JIRA database