Monika Dubińska

Umschulung zur Kauffrau für Digitalisierungsmanagement am bfw Berlin-Brandenburg mit staatlich anerkanntem IHK-Abschluss. Im Rahmen der Ausbildung liegt der Fokus auf: Analyse und Optimierung von Geschäftsprozessen Entwicklung digitaler Geschäftsmodelle Datenmanagement, Datenbanken und Business Intelligence IT-Infrastruktur, Netzwerktechnik und digitale Lösungen Grundlagen von Java-Programmierung IT-Projektmanagement und Kundenberatung

Analyzed competitors' media presence to optimize brand strategy. Developed and managed the company's presence on LinkedIn and implemented comprehensive content strategies. Optimized presentations for industry conferences and implemented targeted SEO measures to increase visibility. Researched industry events and potential partners, while designing company websites to enhance user experience.

Led a team of eight and optimized CX tools like Freshdesk, SAP Emarsys, and Shopify. Developed and managed around 50 recurring CRM campaigns, ensuring stable revenue growth. Conducted customer surveys to identify pain points and improve communication strategies. Enhanced email templates to reduce inquiries and increase customer satisfaction. Collaborated across teams to address logistics challenges, reducing lost parcels and delivery issues.