Monika Yadav

Managed daily operations of a global HRIS support team, ensuring seamless service delivery and operational excellence. Resolved challenges through governance, stakeholder engagement, and process improvements to drive efficiency. Achieved 100% SLA compliance, delivered four major projects on time, and supported incident and change management via ServiceNow. Mentored team members to align performance with organizational goals and contributed innovative ideas in leadership discussions to enhance outcomes.

Developed and delivered detailed reports to support operations and leadership, enabling data-driven decisions. Conducted gap analyses, created dashboards, and led performance reviews. Trained team members in advanced Excel to automate and streamline reporting. Coordinated internal audits, collaborated with external auditors, and ensured compliance. Implemented ISO 9001 QMS and quality management practices, enhancing efficiency and aligning processes with industry standards.

As a Reporting Analyst at Westpac, monitored performance metrics, developed dashboards, and drove process improvements using Lean methodologies. Supported transitions by calculating FTEs, defining KPIs, and designing MIS. As a Senior Officer in Accounts Payable, managed end-to-end billing, ensured invoice accuracy in ERP, and created dashboards for leadership review. As a Process Associate processed variable annuities, advanced to QC team, and ensured accuracy and compliance.