Monique Queen Bartonico

• Generate leads and close sales through outbound calls, prospect emails, and follow-ups. • Assess client needs, recommend insurance products, and explain policy benefits. • Maintain customer satisfaction as primary point of contact for inquiries and concerns. • Utilize CRM tools to track interactions and support sales strategies.

• Promoted from sister salon (Noire The Nail Bar) for outstanding leadership and client service. • Maintained luxury service standards for high-profile clientele. • Managed appointments, staff performance, and salon operations to ensure seamless experiences.

• Led salon operations and customer service, maintaining award-winning standards ("Best Nail Salon in Nashville") throughout management tenure. • Managed VIP bookings, inventory, and vendor relations to ensure smooth, high-quality client experiences. • Boosted client loyalty through personalized service and strategic marketing, driving repeat visits and positive • Mentored and guided staff, coaching to elevate team performance, and maintain luxury service standards.

• Supervised and motivated a team of cashiers, ensuring accuracy, efficiency, and compliance in all transactions. • Acted as the main point of contact for customer inquiries and concerns, resolving issues promptly and maintaining high satisfaction. • Implemented improved workflows and best practices at the cash register, increasing team productivity and service speed. • Trained and coached staff on customer service excellence, upselling techniques, and operational standards.

• Delivered premium guest experiences in a 5-star hospitality environment. • Managed reservations, billing, and coordinated with departments to meet guest needs seamlessly. • Guided front desk staff through hands-on coaching, maintaining high service standards. • Recognized as Most Outstanding Employee (2019 & 2020) for exceptional performance and guest satisfaction.