Muhammad Kemal Rais

- Provided third-level support for global store system, resolving escalated issues from first and second-layer teams across multiple countries. - Identified, reproduced, and managed bugs; communicate with external vendors to ensure timely resolution. - Collaborated with internal departments to address system errors (e.g., data input inaccuracies or interface error).

- Developed a solution using Microsoft Power Apps to streamline processes and enhance operational efficiency.

- Conducted analysis of business processes, user requirements, and functional needs. - Designed functional specifications aligned with approved proposals and providing support to IT development during development phase. - Developed HR Dashboard using Microsoft Power BI. - Established HR Semi-Automation forms and reports utilizing VBA macros. - Created user manuals for clear guidance and conducted user demonstrations. - Resolved HR Application-related issues and provided user support.

- Tested and supported SAP Travel Management System for all employees. - Constructed Excel Program related to Human Resource purposes using Macro (VBA). - Supported day-to-day SAP and others HR Operational System for all employees.