Muhammad Amjad

Meet with customers to present technical solutions Responsible for of day-to-day activities as well as report writing, maintaining trackers, analysis, development Project management activities related to installation, commissioning, integration acceptance, troubleshooting Develop the overall delivery plan of the project, monitor the delivery progress every day, and report related risks in a timely manner Monitors and tracks change orders to ensure they have been processed internally and POs

I have BS (4 years) Telecom Engineering degree with more than 06 years professional experience as DT Engineer at ZTE CMPAK, Field Support, Field operation Executive and NOC Engineer at Wi-Tribe Telecom Pakistan Limited. I am currently serving for a reputable organization Wi-Tribe Ltd Pakistan as NOC Engineer (Back Office support) where I am handle oversee the whole network / monitor the performance and capacity of Network systems using a variety of tools.

Focused and diligent telecom professional with more than 6 years of experience in multinational and corporate telecommunication companies, Expert in system installation, up gradation, operations and maintenance of Telecom networks. Experienced with different vendor products including Motorola/NSN, Huawei, Dragon Wave, CISCO, Raisecom,Ubqutie and Eltek.

Proactively conducting field visits at customers premises for timely resolution their problems To ensure obtaining all relevant information from CC-L2 required in order performing effective field visits and troubleshooting Perform all necessary steps at customer premises to resolve complaints within timelines To upsell company’s image through “customer first policy” and “timely response” To meet all the targets assigned on individual level as well as on team level

Bench marking (2G & 3G), Single Site and Cluster DT (2G & 3G).Observe the particular cell parameters such as Rx-level, Rx-quality, C/I, SQI.Drive test the sites having customer complaints and report the issue.Checking the handover performance between cells (Incoming / Outgoing HO),Check the signal strength of a particular ZTE site and accordingly changing the tilts and orientation of the GSM Antenna to enhance the coverage area

Daily operational tasks like, monitoring and ensuring maintenance of services Managing IPCC ticketing system and Taking backup of services with IPCC team Monitoring, analyzing, troubleshooting of all the LAN, WAN and Bluetooth connections and trouble tickets with the local ISP & corporate business Services. Maintaining Video Conference Bridge and ends point to ensure the high quality video calls

Network security Communication system engineering Optical Fiber Communication Satellite Communication