Muhammad Karimi

In my role at Telus Digital-Essen, I led a dynamic team of 15–30+ members, focusing on enhancing productivity and quality. I managed key performance indicators, shift planning, and training initiatives, which significantly improved team efficiency and reduced operational errors. My efforts fostered seamless communication between management, clients, and the operations team, contributing to a collaborative work environment.

• Managed daily hotel operations, overseeing a team of up to 20 employees to ensure service excellence. • Developed and implemented shift schedules while providing performance feedback to enhance team productivity. • Resolved guest concerns effectively, leading to improved customer satisfaction and service quality.

• Managed full cycle finance and procurement operations at Delneshin Ice Cream, ensuring efficient budgeting and vendor payments. • Conducted advanced financial analysis using Excel to track KPIs and generate performance reports. • Optimized workflows and cross-department coordination, enhancing task automation with Microsoft 365 tools.