Mukesh Kumar

• Served to United Kingdom clients for more than 8 years • Resolving the client complaints, query and alteration in the booking via phone, email or social media • Assisted my team for escalation calls and product knowledge • Regular meeting with the Product team to discuss the feedback received from clients to improve the products • Involved with the management for promoting and marketing the business through travelzoo

• Render service to Indian and Overseas client in the Air India network • Informing passengers about late arrival and departure of flights • Making reservations and taking special requirements during travel • Passing general information about flights and service from start to end

Management Accounting, Business Communication, Strategic Management, Financial Management, Advertising and Public Relation, International Marketing and Research Methodology.

Accounts, Business, Economics and Financial Management