Murat Cengiz

Accelerated data integration by creating targeted quality reports. Automated key Salesforce processes like account merging to improve data reliability. Built Jira and Confluence automations to eliminate manual tasks. Partnered with Platform and Product Owners to document new Salesforce features. Developed performance dashboards that identified process bottlenecks and enabled data-driven improvements.

Directed development of proprietary RPA product as Product Owner, driving feature design via competitor and customer analysis. Managed test automation for Swiss watch brand e-commerce site, removing need for manual testers. Led RPA project automating SAP to Flexsys data flow, saving 3 man-days daily. Built OCR-based solution for textile client to auto-parse labels into ERP, improving speed and accuracy.

Supported daily logistics and distribution operations to ensure timely and efficient shipments. Contributed to a process improvement by analyzing workflows, leading to increased time efficiency. Developed service level reporting processes to enhance visibility into key logistics KPIs and support performance monitoring for management.