Mustafa Ali
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Skills
Timeline
Professional experience for Mustafa Ali
- Current 2 years and 2 months, since 2024
Frontend Developer
Online Freelancing platforms
Provided B2B technical support in both German and English for Worldline, a global leader in POS transaction services. Assisted business clients with troubleshooting hardware and software issues related to payment terminals, ensured smooth transaction processing, and delivered clear, professional communication to resolve technical issues efficiently.
- 2019 - 2022
Microsoft 365 Technical Support and System Administrator
Microsoft Egypt
Worked as a Microsoft 365 Specialist. Provided troubleshooting for Outlook, Teams, SharePoint, OneDrive, Exchange, and Office 365 services. Also offered freelancing system administration services through platforms like Upwork, supporting clients with setup, migration, and maintenance of Microsoft 365 environments.
- 2017 - 2019
Home Broadband Technical support
Vodafone UK
Provided home broadband technical support for Vodafone UK in collaboration with Openreach, assisting customers with connection issues, router configurations, and line diagnostics. Delivered clear, step-by-step troubleshooting to ensure fast resolution and high customer satisfaction, while maintaining accurate case documentation and adhering to service-level agreements.
Educational background for Mustafa Ali
- Current 3 years and 2 months, since 2023
Computer Science
FernUniversität Hagen
Languages
German
Fluent
English
Fluent
Arabic
First language
Greek
Basic
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