NORBERT LOUA

- Responsible for maintaining and developing successful business cooperation with international prospects. - Provide all necessary information and assistance in a professional and accurate manner to increase the share of products and services according to the company's strategy. - Make efforts to identifier and anticipate customer needs and beyond the current service relationship. - Manage the customer relationship via CRM and all available communication channels.

Being an interface on Social Networks Evaluating customer’s needs and frustrations Solving clients daily issues Giving clients better experiences - Acquired SKILLS Experience with Microsoft Exchange 2010, 2013 and 2016 Experience with Windows Server 2012 and 2016 In-depth understanding of Active Directory and DNS Networking (HTTP, DNS, TCP / IP) Outlook for iOS, Android and Mac Office 2010/2013/2016 Troubleshooting skills with Exchange transport

Training in Windows, word, excel, power point - Responsible for IT maintenance (software reinstallation, Windows system, configurations, updating, repairing faults) - Responsible for IT services (printing input, making wedding cards, birthday cards, flyers, posters, logos, badges, business cards.)