Naaz Fatima

Active Directory Administration - Maintaining policies, creating users’ accounts/profiles & dealing with password issues MS Exchange 2010, 2013 Administration – Setting up mail accounts, Providing/controlling access rights, maintaining group policies Installing and Configuring Network Printers and Scanners across the Domain, configure print servers Supporting Retail BO application for fueling sites Working on SQL and oracle databases, troubleshooting issues related to database, querying etc

• Currently working with Estee Lauder Companies as a system administrator/coordinator handling Middle East & India help-desk First point of contact and day-to-day technical support to end users across ME region, Dealing with hardware, software, VPN token issues

• Was associated with security and risk management competency for Heineken and Irving Oil clients as security delivery administrator where I provide services to identity and access management business unit • Supports SAP (System Application & Products) SAP securities, Role Management, Creation , Modification, Deletion of users in SAP

• Provided computer help desk support via telephone communications with customers • First point of contact for telephone support • Administrated and maintained environment security. Involved with administering security alerts to staff and weekly data backups.

Commerce