Nadine Schlippe

Provide a wide range of administrative assistance and report to company director.
Conduct Au Pair induction events and provide information about the cultural exchange and life as an Au Pair in Australia. First point of contact for both families and Au Pairs including regular networking activities. Maintain regular contact with families and Au Pairs. Conflict resolution between Au Pairs and families. Cross-sell travel itineraries and recommend local activities.

Meet profit & sales targets by identifying customer needs, creating travel itineraries including tours, all transport incl. flights, accommodation, domestic& internationally. Quote & process all bookings & reservations accurately. Respond to all email, phone & social media enquiries promptly & professional. Build strong relationships with customers & leads to maximise/convert sales. Maintaining & developing relationships with local language schools. Handle objections, rectify problems, complaints.

Promoting Fernwood Fitness throughout the community with targeted acquisition and retention. Reception duties included members check in, database maintenance, answering members queries. Delivering high quality customer service including studio presentation, contract administration and appointment setting.

Stock control system tasks, order processing & monitoring. Trade show support & merchandise design. Compare price & quantity quotes, place stock orders, check delivery notes & invoices. Lease with suppliers incl. issue resolution & product dispatch. Controlling, booking bank statements. Manage receivable & payable accounts incl. invoicing. Permit & plan employees leave, monitoring & managing work hours. 2.5yr Apprenticeship across all departments: Human Resources,Sales,Logistics,Dispatch