Nageswararao Jayanti

1.Resolution of incidents within SLAs. Prioritization of incidents. Out of hours’ support. 2.Undertaking all regular support activities i.e.service requests, workarounds and maintenance & Documentation 3.Participated in CAB meetings, Incident & Problem review meetings 4.Proactively reviewed diagnostic data & patterns of system events to identify potential defects/improvements 5.Collaborated with project teams to assist in the successful transition of workstream projects 6.Automation and Setting up M&A

1.onsite-offshore Coordination. Delegate and prioritize tasks to offshore 2.Weekly incident and change reviews with clients 3.Incident & Change Triage. Troubleshooting & support 4.Provided end-to-end analysis and optimized solutions to the problems 5.Mentoring new team members to make sure team skills up to date

1.Application support for adidas systems - Manhattan WMoS, DAI Matflo WCS, and MHE systems. 2. Contributed to Go-live testing & supporting for adidas brand new fully automated warehouse. 3.Triaging System Vendors and other business stakeholders 4.End to End Test case preparation & execution 5.Observed trends and patterns system behaviors 6.Documented resolutions and training materials 7.Liaising with business to understand their requirements and suggest improvements

1. Interacted with business process leads to understand the requirements 2. Conduct impact analysis for proposed changes and Trace/Debug to fix issues, performance tuning of SQL 3. Build/update Technical design document and understand database dependencies 4. Code development, Code review adhering to standards, Integration test, System test 5. Created documents and shared knowledge on reusable artifacts

1. Understanding the Functional design 2. Technical Design Documentation 3. Demonstrate best practices and implement latest trends in coding 4. Unit testing, Working in a team under a lead, E-mail communication with Onsite

Mathematics Physics Chemistry