Naman Kumar

Provided IT support for 10+ departments, managing G Suite accounts, IT setups (OS installations, Kandji Agent), and hardware lifecycle for 200+ devices. Supported Site Reliability Engineering, handled JIRA requests, and administered 15+ tools including Zoom, Slack, and Salesforce. Created documentation, reducing support requests by 40%. Advised on digitization projects, ensured data protection compliance, and improved workflows by 30%, saving €140K annually. Delivered B2B support for premium clients.

- Established and led a new IT call center, leveraging ServiceNow and Cisco Remote Access software to enhance support response times by 50% for over 1,000 constituents. - Coordinated IT services integration, modernizing public interactions with advanced security measures and compliance strategies using Active Directory and OKTA. - Implemented streamlined processes and digital solutions, achieving a 50% faster turnaround in public inquiries and enhancing constituent satisfaction.

Skills: Data Visualization · Data Science · SQL · Microsoft Word · Business Intelligence (BI) · Microsoft PowerPoint · Microsoft Power BI · Research · Tableau · Microsoft Excel