Nancy Zhang

Bis 2026, Reservations Agent, The westin bund centre Shanghai
Suzhou, China

Fähigkeiten und Kenntnisse

Project Management
Team work
MS Office
Communication skills
Reliability
Business Contacts
Customer orientation
Customer Support
SAP
Microsoft Excel
Computer Skills
English Language
Negotiation skills
problem solving skills
Observation skills
Business Economics
Visio
Financial Analysis
Chinese
PowerPoint
Microsoft Word
Communication
Empathy
Telemarketing
Accounts receivable
Financial Accounting
Accounts payable
Accounts Receivable and Accounts Payable
Tourism Management
Hospitality Management
Reservation Management
Supply Chain Management
Pricing strategy
ability to work under pressure
Cost accounting
Accounting
Fixed Asset Accounting
Customer care

Werdegang

Berufserfahrung von Nancy Zhang

  • 1 Jahr und 4 Monate, Apr. 2025 - Juli 2026

    BPM

    Luxshare electronic technology (Kunshan)Co.Ltd

  • 10 Jahre und 5 Monate, Jan. 2016 - Mai 2026

    Reservations Agent

    The westin bund centre Shanghai

    Responsible for handling FIT reservations from wholesalers via email, fax and e-booking, ensuring that the reservation information is accurately entered and promptly replied to; Communicate with guests and the sales department via email, and handle company and other individual tourist reservations.

  • 6 Jahre und 4 Monate, Jan. 2019 - Apr. 2025

    Accountant

    Aerospace Engineering and equipment(Suzhou)Co.,Ltd

    Rotated in 3 departments (Oversea market,Finance and Supply Chain Management)

  • 1 Jahr und 3 Monate, Okt. 2014 - Dez. 2015

    Reservation Agent

    Mandarin oriental Pudong Shanghai

    • Communicate with foreign TAs coordinate reservations(rsvns), and improve rsvn info to the greatest extent. • Apply the PSMS system to handle individual customer rsvn from Ctrip Ebooking and Synxis, and report price errors to the director in a timely manner. • Review the actual check-in situation of the reservation with the travel agency. Integrate hotel rsvn info, communicate and cooperate with the operation department, and verify for the next two days

Ausbildung von Nancy Zhang

  • 1 Jahr und 2 Monate, Sep. 2023 - Okt. 2024

    International hospitality management

    University of Surrey

    Major Courses: Revenue Management, Operations Management, Business Accounting, etc. Graduated with Merit.

  • 4 Jahre und 3 Monate, Juli 2008 - Sep. 2012

    Tourism management

    South China University of Technology

    Major courses: Management, Microeconomics, Macroeconomics, Management Information System, Statistics, Accounting, Financial Management, Marketing, Economics, Consumer Behavior, International Marketing, etc.

Sprachen

  • English

    C1 (Fließend)

  • Chinese

    C2 (Verhandlungssicher / Muttersprachlich)

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