Natalie Hons

Manage daily customer service, including inquiries, complaints, returns, and order issues. Handle end-to-end order processing, tracking, and issue resolution. Communicate with shipping partners and external partners to ensure smooth deliveries. Manage customer reviews and feedback to support brand reputation. Create Marketing content and support daily office and administrative operations.

Co-founding and running a school for Czech-speaking children in the Netherlands. Organisation of teaching and activities, teaching the Czech language, cooperation with the team, operational management and bookkeeping.

Delivered customer support to B2C and B2B clients, including complex and high-conflict cases. Resolved booking, payment, and cancellation issues while communicating with accommodation partners. De-escalated difficult customer situations with a calm, solution-oriented approach.

Logo design, vector graphics, image editing, brochure/propagation magazines creation.

The elementary English course for non-native speakers in elementary schools and private lessons.

I created the visual identity and graphic materials for the intergenerational event Week of Generations, which connects different age groups and promotes intergenerational dialogue. My work included designing promotional flyers, layout and print preparation, as well as developing the final publication summarizing the event’s progress and outcomes. I collaborated closely with the organising team, adapted visuals for various formats and target audiences, and ensured clarity and visual consistency across all

Website design - http://www.stamont-ps.cz/