Alexander Wagner
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Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Alexander Wagner
- Bis heute 4 Jahre und 2 Monate, seit Apr. 2021DIEBOLD NIXDORF
Specialist Customer Service Delivery Management
Ensure end-to-end quality of service delivery to customer within Global Account. Include continually driving cost optimization through improving service delivery. Safeguard that all support, maintenance and managed services are delivered as defined within the service level agreement Drive customer satisfaction for CDM customers within the Global Accounts Drive account growth together with segments and establish an account opportunity plan based on Service Sales strategy & Growth strategy
Accountable of Delivered Services and fulfill service contracts SLAs. Proactively set up and follow up action plan with customer and Service delivery Management.Ensuring efficient contract processing, invoicing, payment processing and service delivery. Coordinates response to installation-related issue evaluation and resolution. Monitors Account Delivery Management by analyzing sales and performance data. Engages with customers, in person or remotely, and represents the company in retention situations.
Responsible for FCO initiation as well as draw up all necessary document, data and resources for the execution. Publish documents material, reports to all involved department. Managing running Project and design new features for used application. Improve process, documentation, workflows and in addition prepare and provide trainings.
Assigned as Process Manager to review and improve Service Desk process. Detect and adjust process gabs and mishandling. Consolidate with all departments, finance and accounting. Improve and secure the current SLA ́s
Sprachen
Deutsch
Muttersprache
Englisch
Gut
Russisch
Gut
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