Nazan Ekiz Salman

is working from home. 🏡

Angestellt, Customer Service Representative, Concentrix Global Services GmbH
München, Deutschland

Fähigkeiten und Kenntnisse

Marketing
MS Office
Team work
Communication skills
Operations Management
o Logistics Management
Customer service
Sales & Marketing
Sales Operations
Supply Chain Management
Key-Account-Management
Crisis Management
Risk Management
Advertising Solutions
Digital Marketing
Market Research
Project Management

Werdegang

Berufserfahrung von Nazan Ekiz Salman

  • Bis heute 2 Jahre und 4 Monate, seit Apr. 2023

    Customer Service Representative

    Concentrix Global Services GmbH

    •Act as an outsourced professional for Meta, with a primary focus on assisting customers in achieving high-quality experiences and ensuring complete satisfaction with our Digital Marketing/Advertising Solutions. •Utilize strong communication skills to defuse high-pressure situations, calming angry customers, and transforming negative experiences into positive ones. •Proactively identify opportunities to improve service delivery and enhance the overall customer advertising experience.

  • 2 Jahre und 6 Monate, März 2020 - Aug. 2022

    Purchasing Supervisor

    Alarko Tourism Group / Hillside Beach Club

    •Was responsible for organizing and maintaining the purchase of all the goods, services and the contracts on a best price / best quality basis. In addition, to ensure the smooth supply of the materials, services and the equipment to the company under the leadership of the team. •By conducting strict market research during the pandemic, insured that the company get effected at the minimum level from the shortage of raw materials in the world markets, price increases and supply problems.

  • 2 Jahre und 4 Monate, März 2017 - Juni 2019

    Customer Service and Export Sales Operations Assistant Manager

    Rocher Group / Flormar Cosmetics

    •Managed the order management process for Key Accounts, ensuring targeted service levels (OTIF, Order Fulfillment) and optimizing inventory levels and order lifecycle. •Led a team of seven individuals, providing direction and support to achieve departmental goals. •Developed solutions for customers through forecast planning and executed orders efficiently. •Coordinated SAP project processes as a key user, contributing to the successful implementation and utilization of the system.

  • 2 Jahre und 9 Monate, März 2015 - Nov. 2017

    Export Specialist

    Koton Textile

    • Directed and coordinated the activities related to import-export and transit operations for represented countries, direct transits from far-east to CIS Countries including container staffing, booking, documentation. • Organized and designed warehouses in existing countries and new countries. • Planned the 20M$ logistic budget and followed it closely.

  • 2 Jahre und 1 Monat, Sep. 2012 - Sep. 2014

    Export Specialist

    Savola Group

    • Conducted market research for new costumers. Handled all sales activities; contacting potential customers, giving out offers and after sales operations. • Realized the economic potential of a waste product. Advised company to start a new business and organized marketing, sales and export of the new product which produced millions of USD profit to the company. • Organized participations in the international exhibitions.

Sprachen

  • Englisch

    Fließend

  • Türkisch

    Muttersprache

  • Spanisch

    Gut

  • Deutsch

    Grundlagen

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