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Nazan Ekiz Salman

is working from home. 🏡

Bis 2024, Customer Service Representative, Concentrix Global Services GmbH
München, Deutschland

Fähigkeiten und Kenntnisse

Marketing
MS Office
Team work
Communication skills
Operations Management
o Logistics Management
Customer service
Sales & Marketing
Sales Operations
Supply Chain Management
Key-Account-Management
Crisis Management
Risk Management
Advertising Solutions
Digital Marketing
Market Research
Project Management
SAP
Management
Export
Retail
English Language
Negotiation
Offer management
Customer Relations
Customer Relationship Management
After Sales Management
Import
Foreign trade
Account Management
Support
Customs
Budget
Reporting
Customs clearance

Werdegang

Berufserfahrung von Nazan Ekiz Salman

  • 1 Jahr und 1 Monat, Apr. 2023 - Apr. 2024

    Customer Service Representative

    Concentrix Global Services GmbH

    • Resolved 50+ B2B customer inquiries weekly related to Meta’s advertising platforms, ensuring SLA compliance. • Transformed critical escalations into successful resolutions, improving retention and satisfaction. • Collaborated with technical teams to reduce ticket volume by 20%. • Identified service improvements via customer feedback and insights.

  • 2 Jahre und 6 Monate, März 2020 - Aug. 2022

    Purchasing Supervisor

    Alarko Tourism Group / Hillside Beach Club

    • Directed procurement during COVID-19, minimizing supply disruptions. • Reduced costs by 65% via vendor negotiations and market analysis. • Ensured 100% ISO compliance across purchasing operations. • Led a cross-departmental team to streamline purchasing cycles.

  • 2 Jahre und 4 Monate, März 2017 - Juni 2019

    Customer Service and Export Sales Operations Assistant Manager

    Rocher Group / Flormar Cosmetics

    • Managed order-to-cash for 85+ partners with OTIF targets. • Reduced cycle times 20% via SAP process improvements. • Led and coached a 7-person export operations team. • Optimized freight and customs processes, lowering costs.

  • 2 Jahre und 9 Monate, März 2015 - Nov. 2017

    Export Specialist

    Koton Textile

    • Oversaw export operations for 30+ countries across regions. • Managed $20M logistics budget with 15% cost savings. • Planned warehouse layouts for improved inventory flow.

  • 2 Jahre und 1 Monat, Sep. 2012 - Sep. 2014

    Export Specialist

    Savola Group

    • Opened new export channels via market research. • Launched high-revenue by-product line. • Handled full-cycle export: pricing, negotiation, support.

Sprachen

  • Englisch

    Fließend

  • Türkisch

    Muttersprache

  • Spanisch

    Gut

  • Deutsch

    Grundlagen

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