Nesibe Akkan

-Managing daily front desk operations, seamless check-in/out procedures, and guest inquiries. -Utilizing Property Management Systems (PMS) for reservations, billing, and occupancy management. -Acting as the primary point of contact to ensure high-quality service and proactive problem resolution. -Coordinating cross-departmental communication between housekeeping, maintenance, and management.

Controlling arrival and departures and processing check in check out Welcoming Guests and holding welcome meetings for hotel and resort information Assisting and following up all the requests by guests Managing transfer and pharmacy requests Holding the Organisation for VIP Guests during their stay Handling guest complaints and response by WhatsApp and in Person. Building a relationship with Repeat Guests and save their preferences into Fidelio.

•Holding Welcome Meetings in TUI Hotels, if it’s needed. •Advising and collecting complaints and provide appropriate solutions. •Work based on Solve on Spot framework and follow up to ensure resolutions. •To make Excursion promotion and Resort information. •To make Excursion sales and to work in coordination with the operation department, to complain the liquidation of the sales through DSP and Therefore. •Deliver digital service support for more than 200 TUI Hotels in an excellent way both face to face an