Nia Garcia

• Managed chats, emails and phone calls for banking related requests and enquiries • Provided customer service via technical guidance, troubleshooting, complaint management and internal tickets

• Liaise between guests, accommodations, partners and internal departments • Modify reservations, manage special requests and resolve complaints

• Teach English courses and provide office assistance at language school

• Pre-qualified leads for e-commerce firm via online research and database coordination • Accrued English speaking clients from US and UK markets

• Proofread, formatted, updated and completed prospectuses in both American and British English • Assisted with bookkeeping and day-to-day requests regarding company accounts • Created statements, completed schedules and various ad hoc assignments

• Developed filing systems, archives, calendar of reports and other time sensitive information • Structured and facilitated internal databases, forms, invoices, meeting minutes and spreadsheets • Setup and maintenance of office equipment, computer networks and integrated phone systems • Provided direct and alternate point of contact for tenants, community and legal constituents

• Managed front desk, timesheets, purchase requisites, conference room schedules, minutes, etc. • Facilitated client enquiries, mailings, press kits, company events, workshops research and outreach   • Coordinated interviews, orientations, trainings, background checks and applications

• Assisted in office management and marketing of busy Broadway loft gallery and photography studio • Oversaw maintenance, visitors, clientele and photographers to help maintain and secure premises