Niall Cassidy

Electronics Wholesaler (Windows 10 and Office 365 Deployment) - Consulting with stakeholders to ensure budget and time constraints were adhered to. - Setting up new Windows 10 endpoints Tools Wholesaler (Windows 10 and Office 365 Deployment) - Consulting with stakeholders to ensure budget and time constraints were adhered to. - Setting up new Windows 10 endpoints

Global Healthcare Company (Office 365 Deployment) - Migrating users from Exchange On-Premise to Exchange Online. - Supporting and Training end users in Office 365. Global Manufacturing Company (Windows 10 and Office 365 Deployment) - Deploying and Troubleshooting Windows 10 deployments on legacy (Windows 7) hardware. - Installing and Supporting MS Teams and Office 365 Installation on Windows 7-10 Endpoints.

- Liaising with Customer Success teams on incidents and change requests. - Liaising with Development, DevOps and DBAs to resolve issues related to the platform. - Providing root cause analysis for issues. - Accurately documenting solutions to issues. - Creating knowledge base articles to help customers and internal teams resolve reoccurring issues faster.

- Owning and resolving complex customer issues. - Taking ownership of escalated cases. - Assessing the issue and troubleshooting. - Writing knowledge base articles based on the resolution. - Effectively communicating the root cause analysis and resolution to the customer.