Niaz Nikourazm

Accomplishments: Decreased ticketing by 15% by UI / UX improvement. Increased NPS Score by 4% and decreased bounce rate by 2%. Facilitated internal data transfer of departments of UrbanSofa Back-office. caused 5% revenue growth. Responsibilities: Formulated and communicated the product strategy with stakeholders. Translated product strategy and analytics into prioritized detailed requirements. Benchmark against competition, market monitoring for upcoming trends.

Accomplishment: - Increased order processing capacity from 400k to 1 million orders per day. - Decreased ticket number by 14%. Added new channels of order follow-ups. - Decreased order lead time by 20% through hardware installment. Responsibilities:- - Constantly communicated product vision, strategy, and roadmap to - business partners and key Stakeholders.- - Automated end-to-end order fulfilment, and generated added business value.

Accomplishments: - Automated Return Process. It was a manual process. - Improved developing pipeline which increased task delivery by 17%.- - Improved processes resulted in a 10% reduction of marketplace fulfillment lead-time. Responsibilities: Expedited product launch through effective resource allocation, closing product gaps, and leveraging data-driven insight for feature development. Stakeholder management to keep the balance between released features.

Neuerstellung der Geschäftsprozesse