Nicolas Fabrice M'Packo

Head of the Sales Operations Department for the DACH & BENELUX regions. 13 direct reports with different functions: Customer Credit Control Customer Service Sales Planning Sales Master Data End consumer Service

In charge of 2 Teams with 15 direct reports: Supply Centre Team EMEA (incl. 2 field specialists) Customer Care Consumables Team CH & AT Tasks: • Provide leadership and management to both teams to exceed business expectations • Lead and participate to key cross-functional projects to support local/corporate initiatives and drive growth. • Active member of the Country Commercial Leadership team for the Central region Awarded EMEA Team Leader of the year 2015 for Commercial Operations

Multikultures Team / 14 direct Reports Tasks • Team Leadership to support all local/corporate business objectives • Initiate and implement continuous improvements plan to enhance the customer experience • Report and escalate relevant issues to the responsible Manager • Conduct individual performance reviews to improve quality and productivity of team members • Monitor staff activities including recruiting, scheduling, coaching, training to develop an effective team with a strong customer focus

Betriebswirtschaft, Medienmarketing, Finanz- und Rechnungswesen, Medienkonzeption