Nigel Joseph

• Management of human resource and financial matters, taking minutes in all relevant meetings and undertaking the County's programmes including Inter departmental activities to ensure cohesion. • Preparing and Compiling Counties Progress Reports. • Ensuring secure and friendly working conditions, implementing emergency plans to establish compliance of safety standards. • Provision of general office supplies and ensure that high standards of office hygiene are maintained in the County at all times.

• Handled both in-bound and out-bound customer phone interactions using the zendesk software. • Appropriately engaged on the customer’s questions, complains and concerns and provided appropriate responses. • Conducted surveys, campaigns, promotions and carried out enquiries on the company’s products and services. • Escalated complex issues to the line manager and other relevant staff. • Compiled reports on customer satisfaction and gave feedback from customers.

• Implemented Surveys and performed necessary data collection functions and ensured Compliance to objectives. • Compiled list of potential research subjects in accordance with research parameters. • Coordinated with health professionals and maintained good field relations with them. • Made reports and recommendations based on the field findings. • Maintained confidentiality and quality in all aspects of the work.

• Answered Calls and scheduled appointments. • General email and postal correspondence with customers and suppliers. • Followed up on failed payments and processed invoices. • Collected customer feedback on product performance and communicated feedback to relevant personnel. • Packed orders, made deliveries and updated records to ensure accuracy. • Responded promptly to customer inquiries. • Maintained a positive, empathetic and professional attitude toward customers at all times.

• Trained staff at the Hospital on how to use the Elephant record keeping system and hardware. • Proactively solved problems: Addressed any risks or issues that arose from the system usage and escalated to Elephant’s technical and operational teams where required. • Managed client relationships and expectations through regular touch points and onsite meeting. • Successfully executed the project, maintained customer satisfaction along with attaining desired outcomes in quality and delivery time frames.

• Facilitated reading clubs. • Tailor made reading programs for the purposes of improving reading culture of the children and boost confidence. • Helped class teacher in tracking class attendance and learning progress. • Reviewed material previously taught with individual students who experienced learning challenges.