
Nigel Joseph
Skills
Timeline
Professional experience for Nigel Joseph
- 2 years and 5 months, May 2021 - Sep 2023
Administration Officer
National Land Commission
• Management of human resource and financial matters, taking minutes in all relevant meetings and undertaking the County's programmes including Inter departmental activities to ensure cohesion. • Preparing and Compiling Counties Progress Reports. • Ensuring secure and friendly working conditions, implementing emergency plans to establish compliance of safety standards. • Provision of general office supplies and ensure that high standards of office hygiene are maintained in the County at all times.
- 8 months, Jan 2021 - Aug 2021
Contact Centre Agent
Shop and Deliver Limited
• Handled both in-bound and out-bound customer phone interactions using the zendesk software. • Appropriately engaged on the customer’s questions, complains and concerns and provided appropriate responses. • Conducted surveys, campaigns, promotions and carried out enquiries on the company’s products and services. • Escalated complex issues to the line manager and other relevant staff. • Compiled reports on customer satisfaction and gave feedback from customers.
- 2 months, Aug 2020 - Sep 2020
Market Research Associate
Ilara Health Limited
• Implemented Surveys and performed necessary data collection functions and ensured Compliance to objectives. • Compiled list of potential research subjects in accordance with research parameters. • Coordinated with health professionals and maintained good field relations with them. • Made reports and recommendations based on the field findings. • Maintained confidentiality and quality in all aspects of the work.
- 7 months, Feb 2020 - Aug 2020
Customer Sales Assistant
Blade Investment
• Answered Calls and scheduled appointments. • General email and postal correspondence with customers and suppliers. • Followed up on failed payments and processed invoices. • Collected customer feedback on product performance and communicated feedback to relevant personnel. • Packed orders, made deliveries and updated records to ensure accuracy. • Responded promptly to customer inquiries. • Maintained a positive, empathetic and professional attitude toward customers at all times.
- 5 months, Aug 2019 - Dec 2019
Project Manager Trainee
Elephant Healthcare
• Trained staff at the Hospital on how to use the Elephant record keeping system and hardware. • Proactively solved problems: Addressed any risks or issues that arose from the system usage and escalated to Elephant’s technical and operational teams where required. • Managed client relationships and expectations through regular touch points and onsite meeting. • Successfully executed the project, maintained customer satisfaction along with attaining desired outcomes in quality and delivery time frames.
- 4 months, May 2018 - Aug 2018
Research and Teaching Assistant
Vitabu Vyetu Foundation
• Facilitated reading clubs. • Tailor made reading programs for the purposes of improving reading culture of the children and boost confidence. • Helped class teacher in tracking class attendance and learning progress. • Reviewed material previously taught with individual students who experienced learning challenges.
Educational background for Nigel Joseph
- 9 months, Oct 2023 - Jun 2024
Policy officer in European and International Organisations
Centre international de formation européenne
- 9 months, Oct 2023 - Jun 2024
Master in Advanced European and International Studies
CIFE, Centre international de Formation Europeenne
- 4 years, Jan 2016 - Dec 2019
Political Science
University of Nairobi
Languages
English
C2 (Expert / native speaker)
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