Paul Ortiz

Bis 2009, Economics and Business Administration, University of Oregon
Salem, Oregon, United States, Vereinigte Staaten

Fähigkeiten und Kenntnisse

MS Office
Support
English Language
Windows 7
Windows 10
Disk Management
Disk Arrays / Mass Storage
Help Desk / Desktop Support
Data Entry
Networking
Windows Server
LINUX server
Windows 11
Printers
Microsoft Office
Microsoft Word
Microsoft Excel
Technology
Customer Support
Data Analysis
German
Hardware-Installation
Information technology
Qualitätsmanagement
Windows Server 2016
Customer service
Administration
Economics
Betriebswirtschaft
IT-Management
CompTIA Security+
CCNA
CompTIA Network+
Systemadministration
Hardware
Database
Cisco
Outlook
Reliability
Dependable
sense of humor
Multitasking
independent
Motivation
ITIL

Werdegang

Berufserfahrung von Paul Ortiz

  • Bis heute 4 Jahre und 1 Monat, seit Juli 2021

    Vehicle Transation Specialist

    Oregon DMV

    Open, Review, Sort and Batch Application and Renewal Coupons. Review Documents for Compliance, Determine if Support Documents are acceptable to meet Requirements. Review and Process Online Request Queues. Use Remittance Scanner to process Complete Renewal Coupons, Balance the money taken in and clean/maintain Scanner.

  • Bis heute 8 Jahre und 5 Monate, seit März 2017

    Volunteer Tech Support

    Oregon DMV

    Diagnose hardware failure. Exercise independent judgment on how to solve the issue; install drivers/replace the non-function hardware if necessary. Diagnose network or telephony issues; check cat cables, the ethernet outlet, or the VoIP Handset. Setting up a workstation in a vacant cubicle or re-configuration for a workstation for a new employee; installing monitor(s), monitor arm(s), keyboard and mouse, printer, ethernet cable, and if needed a VoIP phone and a wireless headset (if requested). .

  • 2 Jahre und 6 Monate, Jan. 2019 - Juni 2021

    Documents Proccessing Specialist

    Oregon DMV

    Process and Organize Incoming Mail from Field Offices. Evaluate Contents and Determine Proper Routing. Prepare Payments and Registration Documents that can be imaged with the scanning equipment. Identify Documents that cannot be completed as received and determine how to correct the information.

  • 2 Jahre, Feb. 2017 - Jan. 2019

    Document Processing Specialist

    Oregon DMV

    Endorsing Checks and Applying Proper Fees to Transactions, Reviewing Documents for Completeness and Accuracy, Comparing Data on Application with Supporting Documents. Verify Customer Information - registration number, VIN, Year, Make and Model are correct.

  • 8 Monate, März 2018 - Okt. 2018

    Volunteer Trainer

    Oregon DMV

    I created all training material - and refined the content of the training after I trained some of the least technically savvy coworkers. I then included more screenshots and simplified the language. Customization of Win 10 and their Desktop. Setup Outlook - Sorting Inbox based upon content of the email, make out-of-office messages, outlook calendar. How to navigate the File Server, map the hard drives, locate the nearest network printer and the printer to their workstation.

  • 4 Jahre und 2 Monate, Jan. 2013 - Feb. 2017

    Data Entry Operator

    Oregon DMV

    Maintain and Update Customer Record Database. Verify Customer - Name, Date of Birth, and Address. Determine if all data for the Customer Matches the information on the Title Documents. If unable to locate a customer - create a record in the database

Ausbildung von Paul Ortiz

  • 3 Jahre und 4 Monate, Aug. 2006 - Nov. 2009

    Economics and Business Administration

    University of Oregon

Sprachen

  • Englisch

    Muttersprache

  • Japanisch

    Grundlagen

  • Französisch

    Grundlagen

  • Italienisch

    Grundlagen

  • Deutsch

    Grundlagen

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