Nikola Gaydarov

* Working as a freelance consultant * Discover Digital Transformation Opportunities to drive Improvement and Innovation * Lead Digital Transformation projects from requirements to implementation * Gaining practical experience in a large scale SAFe environment * Lead ServiceNOW requirements gathering and implementation * Solution architecture for Atlassian (Jira SM/Jira Software/ Confluence) * Assist in Nuvolo implementations and partner onbording as outside consultant

* Discover Digital Transformation Opportunities * Sales and pre-sales activities regarding ServiceNow initiatives * Develop pre-sales practice * Develop service portfolio

* Lead and mentor a team of Business Analysts * Provide input for all digital transformation initiatives * Suggest and implement internal best practice frameworks, like project management * Help onboard all organizational wide applications and cloud platforms * Line up all internal operational activities via Atlassian Jira/Confluence

Develop and lead a team working on ServiceNow platform and delivering Asset Management Implementations over Nuvolo EAM.

Working close with customers and colleagues to achieve service excellence. Improve and implement ITSM processes where needed to deliver better quality services.

Service Management Consulting which is a combination of vast ITIL experience plus Agile heart guided by the VeriSM model. Challenge me with your Service Management questions! o Help the customers find the right level and mix of ITSM best practices: ITIL, Prince2, VeriSM, Agile, Lean Six Sigma, IT4IT o ITSM process design and implementations o ITSM process assessments o Official and custom ITIL/VeriSM/Prince2 trainings o Business simulations Apollo 13/BridgeIT

A Service Management Practice that provides great solutions to help you become a true service oriented organization and address optimally your customer needs. o Lead a team of IT Service Management Consultants and Project Managers o Help the customers find the right level and mix of ITSM best practices: ITIL, Prince2, Lean Six Sigma, Agile, IT4IT o Manage all partner relationships o Provide official and custom ITIL trainings o Facilitate business simulations

ITSM Consultancy: o ITSM Processes Implementation: Service Catalog Management, Service Request Management, Incident Management, Problem Management, Change Management and Knowledge Management ITIL v3 Training o Deliver public and private trainings on the ITIL framework Apollo 13 - an ITSM case experience (by Gaming Works) Simulation Trainer

ITIL v3 Training o Deliver public and private trainings based on accredited materials by Purple Griffon UK for BCS - The Chartered Institute for IT Account Management: o Manage the relationships with particular customers in Bulgaria and abroad. BMC Remedy: o Help gather and analyze the initial customer requirements o Propose process improvements according to ITIL best practices o Develop the solution design taking in count both the customer requirements and the BMC

Acting as a member of the pursuit solution team in EMEA Enterprise Services sales engagements. Responsible for the solution design for the assigned offering throughout the engagement life-cycle for new customer engagements as well as for old engagements. Working closely with delivery, portfolio and product marketing resources in order to build the most optimized solution in terms of cost, price and risk.

BMC Remedy: o Initial customer requirements o Develop the solution design o Supervising the technical development team o Acting as Project Manager to deliver successfully test and production environment deployment Sparx Systems Enterprise Architect: o Assist in architecture environment design o Manage the overall solution design development o Assist in solution configuration and infrastructure deployment o Document of the entire solution implementation and configuration

1. Solution Design: Analyze the initial bid Calculate the expenses for the remote support Understand the company product portfolio, use it and extend it Work with Pre-Sales team 2. Transition Management: Make initial assessment of the signed contract, understand the special customer requirements, document them and transition the project into operations

Over the last two years by HP I have gathered experience in different work areas. In the begging as a dedicated consultant I was working for a big German telecommunications provider. The work was done on site, so I had to travel very often to Germany ( NRW ). After almost a year I moved to my current project, where I am leading operationally a big group of 3rd party support engineers. We support mainly German customers and provide services related to platforms, applications and end-user processes.

I have co-developed a C++/Python based Wireless Network simulator according to my Master Thesis: “Design and Evaluation of Access Selection Service based on IEEE 802.21”.

In my internship I developed physical and MAC layer models of WiMedia based Personal Area Networks. This internship gave me the opportunity to gain practical experience in a big international company and to further develop my professional and social skills.

I have actively assisted in the development of a C++/Python based Wireless Network simulator. Met great people and learned a lot.

In my three years in Germany I gained a lot of experience related to the telecommunication business, programming and software development. I have also used German on a daily base, which now helps me in my current job. Non the less I met people from all over the world and thus improved my social and