Noriko Zimmermann

After being responsible for designing the tools and processes now the execution is in my responsibility. My team of experts provides tailor-made high-speed logistics solutions 24/7 to our customers. Our job is by far more than shipping something from A to B but our customers do not need to know. Instead they receive the optimal solution & are guided along the way. My role is to make sure that we keep this promise while also developing our service and platform to the next level.

Absolutely tricky and unconventional logistics solutions for our customers are our passion. Together with my team we create all tools our agents need in order to "wow" our customer. We give the agents the set of skills they need, we design and improve customer service processes, we immediately step in when quality drops and above all: we daily listen to our customers.

Being that person in the back to rely on, that organizes and prepares all business meetings, presentations as well as political encounters of a board member - always with regards to content - was my principal role.

Developing Sales Channel Management at Lufthansa worldwide to a next level - from channel cost controlling to strategic channel management - was my goal. What could we do to increase online sales in China? How could we support filling up capacities of the planned new A380-aircrafts in our fleet? Which customer segments preferably book via which channel and why? These questions received answers.

Did you fly with Lufthansa to or from Frankfurt during that time? If yes, we possibly met and I gave you your boarding pass, wished you a nice flight, organized your window seat or I convinced the pharmacist to bring aspirin for you to the gate.