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Jana Dauser

Angestellt, Senior Head of Customer Service & Logistics, Margarete Steiff GmbH
Giengen an der Brenz, Germany

Skills

Lead Generation
Marketing
Vertriebsmanagement
Inside Sales
Auslandserfahrung
Wordpress
Teamleitung
SAP S/4HANA
Projektmanagement
Leitung Customer Service
Prozessoptimierung
Vertrieb
SAP SD
Interkulturelle Kompetenz
CRM-Systeme
Kundenservice
Durchführung von Marktforschungsprojekten

Timeline

Professional experience for Jana Dauser

  • Current 1 month, since Apr 2025

    Senior Head of Customer Service & Logistics

    Margarete Steiff GmbH

  • 6 years, Apr 2019 - Mar 2025

    Head of Customer Service

    Margarete Steiff GmbH

  • 1 year and 2 months, Feb 2018 - Mar 2019

    Marketing & Sales Manager / Team leader

    PVF Mesh & Screen Technology GmbH

    // Team leader (Customer Service & Sales) // B2B Lead Management (generation, processing and management of leads) // Internal & external Sales (customer care, customer advisory, supervision of Key Accounts) // Responsible for all marketing activities (strategic & operative) // Development of a new business unit (market analysis and strategy, evolution target groups, e.g. buyer persona concept) // different project activities

  • 2 years and 11 months, Mar 2015 - Jan 2018

    Marketing & Sales Manager

    PVF Mesh & Screen Technology GmbH

    // B2B Lead Management (generation, processing and management of leads) // Internal & external Sales (customer care, customer advisory, supervision of Key Accounts) // Responsible for all marketing activities (strategic & operative) // Development of a new business unit (market analysis and strategy, evolution target groups, e.g. buyer persona concept) // different project activities

  • 6 months, Sep 2014 - Feb 2015

    Bachelorandin

    AL-KO Geräte GmbH

    Aufgabenbereich: Durchführung einer segmentspezifischen Kunden/Nicht-Kunden-Analyse zur Optimierung des Kommunikationsmix auf Basis klarer Zielgruppenprofile.

  • 6 months, Sep 2013 - Feb 2014

    Marketing Intern

    Carl Zeiss Industrial Metrology LLC - USA

    // Video Case Story // Brochure Design and Photo Editing // Internet Development // NPS Administrations // Business Reporting // Incentive Program // Customer Database Improvment // Welcome Package // Trade Show Materials

  • 1 year and 2 months, Jul 2008 - Aug 2009

    Teamassistentin

    SDZeCOM GmbH & Co. KG

    Erstellung von Präsentationen, Korrespondenz für die Geschäftsleitung, telefonische Betreuung der Kunden, Terminplanung und –überwachung sowie die Fakturierung interner und externer Kundenrechnungen

Educational background for Jana Dauser

  • 3 years and 10 months, May 2011 - Feb 2015

    Betriebswirtschaftslehre

    Hochschule Neu-Ulm

    Marketing-Kommunikation, strategisches Markt- und Vertriebsmanagement, Stategic Market Intelligence

  • 2 years and 11 months, Sep 2005 - Jul 2008

    Berufsausbildung zur Medienkauffrau für Digital und Print

    SDZ. Druck und Medien GmbH & Co. KG

    Anzeigen, Vertrieb, Buchhaltung, Redaktion, Sekretariat

Languages

  • German

    First language

  • English

    Fluent

  • Italian

    Basic

  • French

    Basic

  • Sprache hinzufügen

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