Nursena Peçen

• Collaborated with cross-functional teams to define business requirements for internal departments, enhancing system capabilities. • Analyzed and optimized business processes, focusing on ERP systems and integrations for the Otokoc's departments websites and supplier portals • Established software testing processes, managed KPI definition and tracking, leading automation initiatives that improved customer satisfaction and reduced operational risks

• Led digital transformation initiatives for Otokoç Otomotiv, enhancing ITSM services and improving operational efficiency. • Managed multiple Horizon 2020 projects, ensuring alignment with strategic objectives and stakeholder expectations. • Delivered comprehensive project documentation and timely reporting, facilitating informed decision-making for senior management.

• Acted as a liaison between the Avis Fleet Management department, IT Scrum team, and various stakeholders to ensure seamless communication. • Managed the product backlog, prioritizing tasks to align with business objectives and stakeholder needs. • Conducted comprehensive business-technical analyses to gather and document operational processes, identifying areas for improvement.