Oksana Pristaeva

• Managed strategic relationships with Microsoft resellers across the DACH region, covering Order-to-Cash, incentives, claims, financial reconciliations, onboarding, and eligibility. • Audited multilingual documentation and managed issue-resolution workflows. • Maintained 98%+ quality, streamlined invoice approval, improved change-notification processes, updated internal documentation, and resolved high-priority escalations within SLA.

• Led cross-functional supply chain and logistics activities across Europe, ensuring stock availability, warranty and safety stock, vendor selection, and certification services. • Created and maintained material master data in SAP and coordinated customs classification with brokers and technical teams. • Resolved a 3-year damaged-goods backlog, secured 0% customs duty through technical proof and broker negotiation, and supported SAP MDG-M rollout.

• Managed strategic relationships with major accounts, ensuring timely procurement from international suppliers. • Directed comprehensive order management via SAP, including precise price calculations, customs clearance, freight logistics, and contractual documentation. • Acted as the primary escalation point for complex client inquiries. • Mentored and trained junior staff, and facilitated onboarding.

• Managed import and export operations with suppliers across Germany, France, the USA, and China. • Negotiated with suppliers and represented the company at international trade fairs.