Anush Dilbaryan

-Managed a portfolio of 80+ B2B clients, increasing repeat orders by 35% -Trained and onboarded 5 new team members in product knowledge and CRM tools -Collected and analyzed supply chain data across 15+ suppliers, identifying trends to improve delivery accuracy by 10% Responsible for purchase order coordination and management, including data analysis, entry, issue resolution, and close collaboration with business partners to ensure timely and accurate communication of order details. Manage end-to-end su

-Support customers throughout the entire customer journey — from onboarding to education — via webinars, training materials (documents and video tutorials), and personalized guidance. -Provide technical support and assistance across multiple platforms, including PC, iPad, and iDevices, ensuring seamless functionality of desktop applications. -Built and maintained relationships with 45+ Spanish clients, ensuring high satisfaction -Resolved 2 escalations per week, maintaining a resolution rate of 99% -Impleme

-Serve as a key point of contact for clients across all organizational levels ensuring consistent communication through multichannel engagement (email, chat, video calls, in-person meetings). -Implemented Warehouse Management Systems (WMS) for 2 medium-sized clients, ensuring proper installation and optimal system performance -Guided and educated clients throughout the pre-kick-off phase, providing ongoing after-sales support for successful implementation -Developed and delivered clear operational manuals a

Showcased warehouse spaces ranging from 100m² to 5,000m², matching properties to client requirements Negotiated contracts and closed deals with clients, ensuring mutually beneficial terms Conducted after-sales follow-up to maintain client satisfaction and long-term relationships Proactively approached prospective customers, delivering engaging and persuasive presentations that highlighted key product benefits and features Prepared informative and commercial dossiers to support sales strategy and client deci

- Oversee and monitor day-to-day supply chain operations, ensuring timely and accurate execution of logistics activities across the network. - Drive transportation optimization strategies to reduce costs, improve delivery timelines, and enhance service levels. - Supervise and evaluate the performance of key supply chain functions, identifying areas for improvement and implementing process enhancements. - Collaborate with internal teams and external partners to resolve bottlenecks and ensure seamless coordin