Olivier Van Kerckhove

Berufserfahrung von Olivier Van Kerckhove

• Bis heute 7 Jahre und 6 Monate, seit Jan. 2017

  Customer Support Executive

  ASML

  Handling calls and emails from Parts supplier companies delivering to ASML, regarding access and functionality of the ASML portal.

• 1 Jahr und 3 Monate, März 2015 - Mai 2016

  Helpdesk IT Analyst

  HCL Technologies

• 1 Jahr und 10 Monate, Jan. 2013 - Okt. 2014

  AWX Keyword specialist / AWX Training and Coaching expert

  Arvato Financial Solutions

  The keyword specialists for AdWords Express work on anything related to the back-end of AdWords Express. They optimize business categories and keywords in order to improve campaign performance. They also help out with one-off projects related to their languages to assist in scalable optimizations and international expansion of features.

• 8 Monate, Apr. 2011 - Nov. 2011

  Technical support coach

  Hewlett Packard Enterprise

  • Coached, guided, instructed and provided refresher training for technical support agents. • Assessed quality of agents’ cases through a CPL specific web based application. • Provided feedback on agents’ misrouted cases. • Advised CPL management (TL/STL/ODM) on escalations sent by HP. • Set up the agents’ machines and ensured that they can start taking calls when training has been completed by performing Test Calls.

• 1 Jahr und 2 Monate, März 2010 - Apr. 2011

  Technical Support Engineer

  Hewlett Packard Enterprise