Olivier Van Kerckhove

Handling calls and emails from Parts supplier companies delivering to ASML, regarding access and functionality of the ASML portal.

The keyword specialists for AdWords Express work on anything related to the back-end of AdWords Express. They optimize business categories and keywords in order to improve campaign performance. They also help out with one-off projects related to their languages to assist in scalable optimizations and international expansion of features.

• Coached, guided, instructed and provided refresher training for technical support agents. • Assessed quality of agents’ cases through a CPL specific web based application. • Provided feedback on agents’ misrouted cases. • Advised CPL management (TL/STL/ODM) on escalations sent by HP. • Set up the agents’ machines and ensured that they can start taking calls when training has been completed by performing Test Calls.