Omar Dhouib

• Robotic Process Automation and Data Extraction and Web Scraping: implementing several tools to improve customer prospecting. • Building Machine Learning algorithms for clients’ classification for each bank product (mortgage, consumption loan, mobile application subscription, ...). • Behavioral analysis of the bank’s customers (attrition, classification, products to advise).

• Contribution to an NLP Virtual Assistant: Creating a chatbot using Rasa and Python. • Improving the NLU data sets using hyperparameters regularization and cross‑validation. • Implementing RPA (Robotic Process Automation) via Selenium library.

• Credit Card Fraud Detection: Building two models using Machine Learning algorithms to classify credit card transactions into fraud and valid ones. • Implementing the algorithms of Xgboost Classifier and Extra Trees Classifier.