Paolo Pierfelice

- Full-cycle recruitment: job posting, active sourcing, rapid screening (≤48h), interviews. - Time to Hire reduced by over 50%. - HR administration: personnel data, contracts, candidate/practitioner database. - Internship programme coordination with internal departments. - Support in contract drafting and university partnerships. - Structured onboarding and offboarding processes. - HR process digitisation and optimisation.

- Check-in / check-out / Daily and Nightshift / cash management. - Processing reservations. - Training new Employees and Trainees. - Organizing daily tasks. - Commission calculation via Fastcom. - End of the months reports for the reception. - Organizing daily tasks, acting as Front Office Manager in the manager's absence, dealing with complaints and administrative tasks.

- Translation and interpreting. - English teacher in private courses for beginners. - Advice on filling in documents (e.g. job centre/employment agency). - issuing and sending invoices to clients.

- Help with paperwork related to the Leonardo project. - Translation of English - German and German - Italian documents. - Supervision of Polish trainees staying in the institution. - Organising excursions, guided tours and local events.

- Sale of traditional Italian products: perfumes, merchandising items and food products such as pasta, wine and coffee. - Customer assistance throughout all stages of the purchase process, including cash desk operations Management of returns, shipping and merchandise reservations. - Customer reception, handling of complaints and booking management. - Qualified trainer for new members of the team.

- Sales of fragrances, body creams and gadget. - Home delivery of ordered products.

- Payroll accounting with DATEV. - Bookkeeping with DATEV and Lexware. - Accounts payable and receivable management. - VAT advance returns, annual financial statements.

- Fundamentals of Human Resources. - Recruiting and Applicant Management. - Labor Law and Compliance. - Employee Development and Retention. - HR Software and Tools. - Organizational Development and Change Management.

Focus on: business administration and management of tourism and service companies, marketing strategies and sustainable development of destinations, tourism law (national, European and international), organisation of cultural and tourism activities, communication, destination marketing and territorial development.