Parminder Jhand

Responsibilities: - compliance - communicating with customers to answer questions, disseminate and explain information - investigation and elimination of online e-commerce fraud - authenticating customers, complex transactions and customer accounts and coordinating with other departments - detect abusive patterns

Responsibilities: - maintaining office filing and storage systems - updating and maintaining databases - conducting inventory - co-ordinating and organizing appointments and meetings - monitoring and maintaining office supplies and office equipment - organising travel for staff - arranging in-house and external events - delegating work as required - taking care of delivery deadlines - payment of bills in timely manner - first contact person for employee queries

Thesis writing on topic Change Management: Issues and Challenges, conducted a survey with participants and stakeholders based on a catalogue of questions of a HRIS-project.

Supported in: - preparing training material 
 - managing global Salesforce Service Cloud application
 - preparing and conducting surveys after training sessions  
- managing improvement projects
 - cleaned-up Translations in a HR Case Management application - reviewed and cleaned-up of roles assigned to users in a global Success factor's Talent Management Application

Supported in: - picture research - image editing - layout and design (web and print media) - assistance with presentation preparation - storage and search work for Unit psv relations

Human Resources Management