Pascal Lidy

Responsible for delivery of contractually agreed service activities for important Swiss customers of Atos.

Responsible for delivery of contractually agreed service activities for important Swiss customers of Atos.

- Conducts the European Service Management team and accompanied projects (costs, budget, quality, time management) - Make sure to be the obligations of the outsourcing contracts are correctly observed - Represents a central function in terms of internal customer relationships and internal customer inquiries - Ensure Service Provider tasks and performs 3rd party management in terms of service management flow

Responsibility for client focused service management ensuring end to end delivery of infrastructure services (Data Center, Network, Workplace, ServiceDesk, SAP Services etc.) for existing international Swiss customer contracts. Strong view on compliance with agreed service levels (KPI’s) and project agreements as well as achievement of high customer satisfaction . Further emphasis on reducing end to end delivery costs (Rightshore), the implementation and optimization of delivery methods and processes.

Team Manager for Windows Services in Central Europe. This entails all activities of managing an international team of approximately 20 team members in Europe; Asia (Onshore, Nearshore, Offshore) for operating dedicated and multi client environments plus supporting new business acquisition (pre-sales and solution development). Operational focus on Windows, Messaging and Citrix administration tasks, technical design and implementation of Projects.

Planning and implementation of data center relocation (40 servers) from Customer to Capgemini Datacenter Consolidation, Virtualization of the server environment on blade systems

Team management, administration and coordination (~10 employees Switzerland) Helpdesk, Support and Server/Network Team responsibility System Engineer Windows operation systems, Messaging & surrounding systems

Réseaux et Systèmes Informatiques