Patrizia Mach

• SQL, Excel VBA • Project Support Office • Business Analysis (Business Process Modelling, Requirements Engineering & Business Case Development) • Stakeholder Management, Investigation Techniques • Delivering Change, Modelling Techniques, Test, Risk and Benefits Realisation (Object Orientation, UML)

• Front-line liaison and account management for 125 global insurance client appointments • Prepared service agreement endorsements, drafted business proposals and tender bids • In-house DACH region specialist and authorities’ liaison • Seconded to top EU insurance companies for consultations and data management reviews • Led EU training seminars on insurance premium tax • Assisted development and promotion of in-house software solution

• Handled 60+ consumer complaints using SAP matrix and other internal IT systems • Built rapport with customers from Germany, Austria and Switzerland as well as UK, Denmark and Australia during conflict escalations in German and English • Promoted and advised sales of products for the appropriate target range, sometimes including tech support

• Business Analytics using Data Mining • Business Analytics using Forecasting • Investment Banking • Modern Finance & Digital Banking • Strategic Supply Chain Management

• Investment Analysis and Portfolio Management • Statistics and Econometrics • Behaviour, Decisions and Markets