Patrizia Panico

From May 2020 - Business support role with the below main tasks: - Primary support resource to end users for IBP and SAP SD. - Training on SAP IBP, preparation of training material/work instructions. - Research, present and support new system functionality ideas and change requests. - Execute and coordinate UATs and prepare release notes. From December 2014 to May 2020 - Sales support coordinator and SAP/IBP key user. Tasks: - Management and tracking of orders - Coordination of deliveries

Interface of the sales force, customers, warehouse and carriers for French and Spanish markets.

Support to the sales and marketing office. Ticketing, help desk and assistance for travel agencies on reservation and ticket changes matter, customer service on complaints matter.

Customer care and assistance for passengers departing. In charge for ticketing issuance for Corporate Accounts.

Main ticket desk, Air France and information desk operator and booking

Revision of proofs of magazines and the multimedia collections published Editing of tests for the presentation of products Language consulting and revision of Spanish and French translations. Coordination of dubbing. Foreign relations: relations with suppliers and collaborators in Spain and France, management of orders, deliveries to subscription holders and invoicing. Organisational management and coordination of the graphics team.

Spanish philology